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Last Updated: 18th March 2010
Your privacy is our top concern. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:
- We will never rent or sell your personally identifiable information to third parties for marketing purposes
- We will never share your contact information with another user, without your consent.
- Any sensitive information that you provide will be secured with all industry standard protocols and technology
Notice of all changes that materially affect ways in which your personally identifiable data may be used or shared will be posted in updates, to the website, to our Privacy Policy. If you continue to use the Petsintime service after notice of changes have been sent to you or published on our site, you hereby provide your consent to the changed practices
Please read this privacy policy to learn more about:
- What personally identifiable information of yours does Petsintime collect.
- How the information is used.
- With whom the information may be shared.
- How you can access and change your Account information.
- What security procedures are in place to protect the loss, misuse or alteration of information collected by Petsintime.
- How to contact us.
Information Collection Cookies & Log Files
Like most web sites, Petsintime uses cookies and web log files to track site usage. A cookie is a tiny data file that resides on your computer, which allows Petsintime to recognise you as a user when you return to our site using the same computer and web browser. Cookie and log file data is used to customise your experience on the web site and make your shopping experience easier.
One type of cookie, known as a “persistent” cookie, is set once you’ve logged in to your Petsintime account. The next time you visit the Petsintime web site, the persistent cookie will allow us to recognise you as an existing user so you will not need to log in before using the service. In order to access or change any of your private information, however, you must log in securely again with your password even if your computer contains your persistent cookie. Additionally, if you log out of the Petsintime site you will need to re-enter your password the next time you visit in order to log in to your account. Another type of cookie, called a “session” cookie, is used to identify a particular visit to the Petsintime site. Session cookies expire after a short time or when you close your web browser.
Due to the communications standards on the Internet, when you visit the Petsintime web site we automatically receive the URL of the site from which you came and the site to which you are going when you leave Petsintime. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyse overall trends to help us improve the Petsintime service. The linkage between your IP address and your personally identifiable information is never shared with third parties without your permission or except when required by law.
Financial Details
Petsintime Ltd do not store your financial details (Credit or Debit Card Numbers).
Information Use
Petsintime Communications
Petsintime will communicate with you through email and notices posted on this website. Please be aware that you will always receive certain emails from Petsintime related to the proper functioning of your account, such as order confirmation and delivery updates. Petsintime may send you promotional information unless you have opted out of receiving such information. If you wish to opt-out of receiving promotional emails, please send a request to customerservice@petsintime.co.uk.
Information Sharing
Sharing Information With Third Parties
Petsintime takes the privacy of our users very seriously. We will never sell, rent, or otherwise provide your personally identifiable information to any third parties for marketing purposes. We will only share your personally identifiable data with third parties to carry out your instructions and to provide specific services. These third parties do not retain, share, or store any personally identifiable information except to provide these services and are bound by strict confidentiality agreements which limit their use of such information.
We may provide aggregated data about the usage of our services to third parties for such purposes as we deem, in our sole discretion, to be appropriate. If you would like to be excluded from the aggregated research or products based upon aggregated data about our users’ activities on the site, please email customer service.
Partnering with Other Organisations to Offer Combined Services
Petsintime partners with other online services to give you the combined results of both services. Whenever we offer such combined services it will be your choice to make use of the combined services or not. In these cases, your personally identifiable information will only be passed from Petsintime to the partner if you choose to use the combined service.
Legal Disclaimer
It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
Accessing and Changing Your Account Information
You can review the personal information you provided us and make any desired changes to the information, or to the settings for your Petsintime account, at any time by logging in to your account on the Petsintime website and editing the information. You can also close your account through the Petsintime website. If you close your Petsintime account, we will remove your name and other personally identifiable information. To request that we close your account and remove your information from the Petsintime service, please send your request to customerservice@petsintime.co.uk. Please send your request using an email account that you have registered with Petsintime under your name. You will receive a response to requests sent to customerservice@petsintime.co.uk within twenty business days of our receiving it.
Security
In order to secure your personal information, access to your data on Petsintime is password-protected, and sensitive data is protected by SSL encryption when it is exchanged between your web browser and our web site. To protect any data you store on our servers we also regularly audit our system for possible vulnerabilities and attacks.
Changes to this Privacy Policy
Petsintime may update this privacy policy. In the event there are significant changes in the way we treat your personally identifiable information, we will display a notice on this site. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
Questions or Comments
If you have questions or comments about this privacy policy, please email us at supprt@petsintime.co.uk or contact us at:
Customer Service Department, Petsintime Ltd., 145-157 St John's Street, London, EC1V 4PY
